Privacy policy

📑 Privacy Policy

AI Power Co (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website (aipowercorporation.com) and our AI Receptionist services (“Services”).

 
1. Information We Collect
We may collect and process the following information:

Business information: name, business name, email, phone number.
End-user information (your clients/patients): phone numbers, call audio, call transcripts, SMS messages, appointment details.
Technical information: IP address, browser type, device identifiers.
Payment information: processed securely by our payment providers (we do not store card details).
 
2. How We Use Information
We process information to:

Answer and route calls through our AI Receptionist.
Book and confirm appointments, and send reminders.
Provide call transcripts, logs, and reporting.
Ensure compliance with GDPR and consent requirements.
Improve and secure our Services.
Comply with legal obligations.
 
3. Legal Basis for Processing (UK GDPR)
We rely on the following legal bases:

Consent: where end-users provide their number and agree to receive confirmations/reminders.
Contract: processing necessary to provide Services to our business customers.
Legitimate interests: improving our Services, ensuring security, preventing fraud.
Legal obligation: compliance with regulatory requirements.
 
4. Data Sharing
We may share data with trusted third-party processors strictly for service delivery:

Twilio (telephony infrastructure).
Google Workspace (email/calendar integration).
Cloud hosting providers (secure infrastructure).
We do not sell or rent personal data.

 
5. Consent & Opt-Out
End-users give consent by providing their phone number to you (our customer).
End-users may opt out anytime by replying STOP to SMS or requesting opt-out during a call.
Opt-out requests are logged automatically.
 
6. Data Retention
Call transcripts and logs are stored for as long as necessary to provide Services and meet compliance obligations.
We will delete or anonymise data upon request, subject to legal and contractual obligations.
 
7. Data Security
We implement appropriate technical and organisational measures to protect data, including encryption, secure hosting, and access controls. However, no system is completely secure.

 
8. International Transfers
Data may be processed outside the UK/EU when using third-party providers (e.g., Twilio, Google). We ensure safeguards such as Standard Contractual Clauses are in place.

 
9. Your Rights (UK GDPR)
You have the right to:

Access your data.
Request correction or deletion.
Object to processing.
Restrict processing.
Request data portability.
Withdraw consent (without affecting prior lawful processing).
Requests can be sent to: [email protected].

 
10. Children’s Data
Our Services are not directed at individuals under 18. We do not knowingly collect data from children.

 
11. Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “last updated” date.

 
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:

AI Power Co
📧 [email protected]
🌐 www.aipowercorporation.com
📞 +44 7946 285117